Terms & Conditions

The conditions of sale shown below apply to orders placed through the www.bluejigsaw.co.uk website. This website is owned and operated by Blue Jigsaw Ltd. The sales office is open between 8.45am - 5.15pm Monday to Thursday and 8.45am - 4.00pm Friday, excluding bank holidays. There is an answering service to take messages during our closed periods.

Customers who fail to use a discount voucher at the time of order cannot retrospectively claim the discount at a later time. Discount vouchers are not available to be used on items already on promotion.
Vouchers for trade customers buying bed linen may not be applied to any other products on our website. These orders will not be accepted and only the bed linen element of the order will be processed.

Carriage charges - UK Customers

Internet orders - Charges are based on weight, size and delivery address of your order, charges are shown at the checkout stage. Customers that input or select incorrect details to avoid paying the correct delivery charges will have their order cancelled. A small amount of products on this web site are classed as 'oversized'; additional delivery charges are payable on these products and are shown at the checkout stage.

We do not accept credit card payments by phone. If you are unable to place the order through our website we will e-mail you a pro-forma invoice for you to make a payment by BACS.

Customers who live in the Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles and Northern Ireland should choose the correct location area at the checkout stage. Carriage is payable on all orders irrelevant of order value. We do not accept orders for delivery to BFPO addresses.

Scottish Highlands are: AB37-38, 41-45, 51-56. DD8-9, FK19-21, IV1-28, 30-37, 40,54,63. KW1-3, 5-14, PA21-40, PH15-26, 30-41, 49,50
Scottish Islands are
: HS1-9, IV41-49, 51-53,55,56, KA27,28, KW15-17, PA20, 40-49, 60-78, PH42-44, ZE1-3.

Oversized products / packaging options - certain items on this website are classed as 'oversized' due to the physical size of the packaged item exceeding 150cm in length. Courier companies charge additional money for delivering oversized items. Delivery charges for oversized items are more expensive than non oversized items. We reserve the right to amend charges on any order that contains oversized items that have been incorrectly priced by us on this website or telephone orders; any customer orders affected by this clause will be contacted to discuss the order before any changes are made to the order.

Carriage charges - Non UK Customers (EU and non EU countries)
Some products shown on this website are not available for international shipping; you will be advised of any shipping restrictions at the checkout stage. Carriage charges are based on volumetric weight.

Prices
All prices displayed on this web site are inclusive of VAT at the standard rate unless stated otherwise. Export orders outside the EU are zero rated.

Delivery Options and despatch of goods
Standard Delivery
Goods are normally despatched within 3 working days from receipt of order. We aim to deliver non stock items within 21 days from date of order. Alternative delivery arrangements by request. Please do not assume goods will be delivered the next day after your order has been placed. If you require goods 'next day' please use our 'Express Despatch' service. If your items are required by a specific date we strongly recommend you use the Express Despatch service. Standard delivery goods are despatched by Royal Mail or signed for courier service. After a failed delivery attempt by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed courier delivery attempts please discuss your delivery arrangements with us at time of ordering. If goods are needed to be delivered by a specific date it is recommended that customers choose 'Express Despatch' for a next day delivery service to avoid disappointment.

Express Despatch - please read carefully before opting for this service.
The aim of Express despatch is a next working day delivery service and is only available to mainland UK destinations and is subject to certain postcode restrictions and other courier delivery conditions. Our contractual obligation on orders received before 12.00 noon during normal working days will be to despatch goods on the same day, orders received after 12.00 noon will be despatched on the following working day. Express Despatch orders are subject to goods being available, if we cannot despatch goods in the above mentioned timescales we will contact you, using the contact details you have provided on your order, to advise you of the delay. Saturday, Sunday and Bank Holidays are not classed as normal working days. Our contractual obligation is not to guarantee delivery the next working day, as described above, due to delivery issues outside the control of Blue Jigsaw Ltd. If there will be nobody available to sign for the goods please contact us before 12.00 noon to make specific delivery arrangements with us to ensure delivery does not fail. After two failed daily delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed delivery attempts please discuss your delivery arrangements with us at time of ordering. Express despatch to certain mainland UK postcodes is unavailable and orders will be despatched using our Standard Delivery service; in this instance a credit will be issued for the difference in price between Standard and Express despatch. Express despatch is a premium bespoke service for your order, should you cancel your order once goods have been despatched charges are not refundable.

Sizes
All sizes quoted on this website are subject to a plus or minus 3% tolerance. If your size requirement is very specific please discuss your sizes with us first before placing an order.

Colours
Colours displayed on our website are indicative only and may not accurately reflect the actual colour of the item. Where possible we offer a low cost sample service, please use this service service if colour match is important to you before placing an order. Some of the products displayed on this website have special conditions of sale relating to product returns, please ensure you read and understand the returns the policy of the product before purchasing goods. If you need further information relating to product colour please contact the sales office. Please note - minor shade variations can occur between dye matches of fabric during manufacturing which means there could be shade variations between a sample cutting and the current production fabric.

Order confirmation
When you receive order confirmation from us this is to indicate that we have received your order, it does not indicate that a contract exists between us. Blue Jigsaw operates a 'deferred' payment system with our payment provider Sage Pay. Orders will be accepted, and hence a contract between us, when money has been 'released' from your payment card. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change in price we will always contact you first to ensure the price is acceptable to you. Once a 'cut piece' product order, which includes Duni paper products that are cut in-house has been processed and cut to size, the order cannot be cancelled. Duni products cut in-house are folded or crease-free products which have a returns policy of 40% as indicated on the product page.

Payment
Terms of business are 'Pro Forma' unless otherwise agreed. Payment can be made by cheque, credit /debit card or bank payment.

Returns
We operate different returns policies on this website for different products. Each product listing will clearly show the returns policy relating to the product. If you are in any doubt about the conditions of sale of any product please contact the sales office before making a purchase. We currently operate 3 returns policies on this web site:

Standard Returns - We will provide a full credit or replacement for unused and unmarked goods that are not to specification. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Special Order - This returns policy applies to products that we have to order in specifically from the manufacturer for your order. Once you have placed your order it may not be cancelled, and no return of goods or order cancellation will be accepted.

Duni Folded Tablecovers - This returns policy applies to a range of folded Duni circular, rectangle and square tablecovers. If the size is not a standard product supplied by Duni and we do in-house conversion, there is a 40% re-stocking charge. The products to which this policy is applicable is advised in the 'Returns' section of the product page. Goods must be returned in the original packaging (inner packaging and outer carton packaging), unopened and unused. You will be responsible for the cost of returning your goods to us. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received. Goods received after the given date will be subject to a 70% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Cut Piece Order - This returns policy applies to orders where we have to convert standard stock items to produce your goods. Once the conversion process of the stock has started the order cannot be cancelled and we will not make a refund. We will make a refund on a product if there is a manufacturing defect.

Wholesale Vinyl PVC and Oilcloth Rolls - 20m oilcloth rolls may be supplied from the factory with a fabric join within the roll. This is not a fault with the fabric and is accepted practice, and therefore non returnable or refundable. Minor print defects within the roll are also non returnable or refundable.

Carriage will become payable on 'free delivery orders', at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.

Goods returned to Blue Jigsaw which are not resolved within a 12 month period will be discarded.

Shortages/damages/non delivery of goods
Complaints regarding shortages in consignments and damage to goods must be notified by e-mail within 3 calendar days from receipt of goods, otherwise we cannot accept responsibility. Non delivery of goods must be notified in writing to us, by the customer, within 7 calendar days of the invoice date or the date of despatch from us.

Retention of title
Beneficial title of re-saleable goods remains with the seller until fully paid for.

Helpful hints with table linen and bed linen
Shrinkage - all 100% cotton goods will shrink approximately 6% on the width (weft) and 8% on the length (warp) on laundering.

Overhang
When measuring for tablecloths remember to allow for the drop/overhang. This can be calculated by adding 24" (60cm) to both the length and width of the table top for cotton, polyester and polycotton products. We recommend a smaller drop when using wipeclean products - add 16" (40cm) to both the length and width of the table top.

Laundering
We recommend the use of a detergent free of OBAs (Optical Brightening Agents) when laundering coloured tablecloths. Dark textile colours should always be washed separately. Newly manufactured, dye woven textiles will release dye during the initial wash cycles and could cause cross dye contamination into other items during laundry

GO GREEN...Where possible we recycle all our boxes and packaging, this helps keep costs down for us and you but mainly for the environment.

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