Delivery and Returns

Important Note About Your Shipping Details - The delivery details you supply to us through the website are used to create shipping labels. In the event our delivery agent is unable to deliver a consignment due to incomplete or incorrect delivery details the consignment will be returned to us; customers will therefore have to pay additional for additional charges for re delivery. Please check your delivery details on the order confirmation for accuracy to avoid delivery problems.

Our web site will ask you to enter your delivery post code with a space between the two parts of the post code; this is required to help us give you correct and accurate information regarding your delivery charges and delivery timescales. Orders placed with invalid delivery post codes will experience a delay in order processing or possible cancellation of their order.

Delivery Options and despatch of goods
Standard Shipping
Goods are normally despatched within 2-3 working days from receipt of order, using a 2-4 working day delivery service. Orders are despatched by Royal Mail Tracked 48 or courier service. After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed attempts please consider using the 'Safe Place' option at the checkout.

Express Shipping
The aim of Express Shipping is a 1-2 working day delivery service and is only available to mainland UK destinations. Our contractual obligation on orders received before 12.00 noon during normal working days will be to despatch goods on the same day subject to any specific product restrictions, orders received after 12.00 noon will be despatched on the following working day. Express Shipping orders are subject to goods being available, if we cannot despatch goods in the above mentioned timescales we will contact you, using the contact details you have provided on your order, to advise you of the delay. Saturday, Sunday and Bank Holidays are not classed as normal working days for the purposes of delivery timescales quoted. Our contractual obligation is not to guarantee delivery within the 1-2 working day timeframe, as described above, due to delivery issues outside the control of Blue Jigsaw Ltd. If there will be nobody available to sign for the goods please consider using the 'Safe Place' option at the checkout. alternatively contact us before 12.00 noon to make specific delivery arrangements with us to ensure delivery does not fail. After two failed daily delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you.

Express Shipping - Post Code Service Restrictions
Express Shipping 1-2 working day delivery time scales to certain mainland UK postcodes may be extended by a further 2-3 days due to the remote or isolated delivery location. In addition your order confirmation email, you will receive and additional email from us advising you if your delivery location is subject to extended delivery timescales. Your order will still be despatched promptly, in line with our Express Shipping service however the delivery timescale will be extended.

Deliveries to Northern Ireland
All orders to Northern Ireland are accepted and processed subject to this specific and explicit clause - We are able to send most, but not all of our products to Northern Ireland. We do not supply Annie Sloan Paint to Northern Ireland. We are able to send most of our textile and paper based products to Northern Ireland. All orders shipped to Northern Ireland by Blue Jigsaw Ltd are processed and despatched on the basis of DDU terms as a bespoke order, this means 'Delivered, Duty Unpaid' and orders are non returnable unless faulty. Any duties, taxes or other costs payable within Northern Ireland are the sole resoponsibilty of the customer. If a Northern Ireland based customer rejects a delivery and the consignment is returned to us at Blue Jigsaw Ltd the customer will bear the responsibilty of all shipping and administration charges before a refund is made, this includes the original shipping charges and the return shippings costs along with any handling charges incurred by our delivery agents.

Annie Sloan Paint
We do not supply Annie Sloan Paint to Northern Ireland. We are able to supply brushes, waxes etc to Northern Ireland.

General Delivery Terms
We aim to deliver non stock items within 21 days from date of order.

We deliver goods to the address supplied by the customer. If the customer supplies incomplete or inaccurate delivery details, including contact details that are used to keep you informed of your delivery, any additional failed delivery and re delivery charges must be paid by the customer.

After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed courier delivery attempts please discuss your delivery arrangements with us at time of ordering if you think there maybe problems with a courier delivery.

We really hope that you will be delighted with your purchases. However, if you wish to return an item, please follow the below procedures and we will be happy to assist you.

Returns
We operate different returns policies on this website for different products. Each product listing will clearly show the returns policy relating to the product. If you are in any doubt about the conditions of sale of any product please contact the sales office before making a purchase. We currently operate 4 returns policies on this web site:

Standard Returns - We will provide a full credit or replacement for unused and unmarked goods that are not to specification excluding the original carriage charge. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility. 'Multi Buy' products may be returned in full however we do not accept part returns of 'Multi Buy' products.

Special Order - This returns policy applies to products that we have to order in specifically from the manufacturer for your order. Once you have placed your order it may not be cancelled, and no return of goods or order cancellation will be accepted.

Cut Piece Order - This returns policy applies to orders where we have to convert standard stock items to produce your goods. Once the conversion process of the stock has started the order cannot be cancelled and we will not make a refund. We will make a refund on a product if there is a manufacturing defect.

Duni Folded Tablecovers - This returns policy applies to a range of folded Duni circular, rectangle and square tablecovers. If the size is not a standard product supplied by Duni and we do in-house conversion, there is a 40% re-stocking charge. The products to which this policy is applicable is advised in the 'Returns' section of the product page. Goods must be returned in the original packaging (inner packaging and outer carton packaging), unopened and unused. You will be responsible for the cost of returning your goods to us. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received. Goods received after the given date will be subject to a 70% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Carriage will become payable on 'free delivery orders', at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.

Annie Sloan Chalk Paint - we take great care with our packaging when sending Annie Sloan Chalk Paint. If a tin is received dented, this does not detract from the quality of paint and is not a reason for return or replacement. When returning Annie Sloan Chalk Paint, unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging.

Goods returned to Blue Jigsaw which are not resolved within a 12 month period will be discarded.

Refunds
We will issue a full refund (excluding original delivery charges) for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 14 working days from processing your return and will exclude shipping costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact sales@bluejigsaw.com so that we can update your payment type and ensure that your refund gets processed correctly.

If a promotional discount was applied to your original order, the amount charged and eventually refunded will be adjusted to allow for the revised order value and appropriate discount level.

In addition to our website returns policy, under the distance selling regulations, EU consumers have 14 working days to cancel their purchase. If you have not yet received your order, please contact sales@portobellolinens.co.uk as soon as possible to arrange cancellation before the order is despatched.

All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. If your order has been already been processed and despatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

If you have any further questions about returns then please contact us on 01707 874759 or via email sales@bluejigsaw.com

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