Delivery and Returns

Standard Delivery
If you place your order through this web site on a normal working day (this excludes Saturday, Sunday and Bank Holidays), before 12pm, your order will be despatched on the same day, subject to stock availability. Orders placed after 12pm will be despatched on the next working day. Goods are despatched using a 2 to 3 working day delivery service with one of courier companies. We do not guarantee delivery within the stated timescales due to factors outside of our control.

Customers requiring delivery to Scottish Islands, Scottish Highlands, Northern Ireland must select the correct 'Delivery' option at the checkout stage to ensure they pay the correct delivery charge. Orders with an incorrect 'Delivery' option selection will be cancelled by us.

Scottish Highland posts, relative to our delivery charges are as follows:
All IV postcodes, all HS postcodes, KA27, KA28, all KW postcodes, PA20 to PA49, PA60 to PA78, PH17 to PH26, PH30 to PH44, PH49, PH50, all ZE postcodes.

Next Working Day Delivery
If you place your order through this website on a normal working day (this excludes Saturday, Sunday and Bank Holidays), before 12pm, your order will be despatched on the same day, subject to stock availability. Orders placed after 12pm will be despatched on the next working day. Goods are despatched using a Next Working Day delivery service** with one of our courier companies. We do not guarantee delivery within the stated timescales due to factors outside of our control.

** There are exceptions to the next day delivery service, depending on where you live.
Delivery to the Scottish Highlands and Islands will take longer, usually a 3 working day delivery service; we therefore recommend customers living in remote UK areas to use the Standard Delivery Service.

We aim to deliver non stock items within 21 days from date of order.

After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed courier delivery attempts please discuss your delivery arrangements with us at time of ordering if you think there maybe problems with a courier delivery.

We really hope that you will be delighted with your purchases. However, if you wish to return an item, please follow the below procedures and we will be happy to assist you.

Returns
We operate different returns policies on this website for different products. Each product listing will clearly show the returns policy relating to the product. If you are in any doubt about the conditions of sale of any product please contact the sales office before making a purchase. We currently operate 3 returns policies on this web site:

Standard Returns - We will provide a full credit or replacement for unused and unmarked goods that are not to specification. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Special Order - This returns policy applies to products that we have to order in specifically from the manufacturer for your order. Goods may be returned within 14 days after receiving your goods or cancelled during the pre delivery period of the order - however we make a 50% restocking charge in all cases including the pre delivery period. Goods must be returned in the original packaging (inner packaging and outer carton packaging), unopened and unused. You will be responsible for the cost of returning your goods to us. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received. Goods received after the given date will be subject to a 70% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Cut Piece Order - This returns policy applies to orders where we have to convert standard stock items to produce your goods. Once the conversion process of the stock has started the order cannot be cancelled and we will not make a refund. We will make a refund on a product if there is a manufacturing defect.

Duni Folded Tablecovers - This returns policy applies to a range of folded Duni circular, rectangle and square tablecovers. If the size is not a standard product supplied by Duni and we do in-house conversion, there is a 40% re-stocking charge. The products to which this policy is applicable is advised in the 'Returns' section of the product page. Goods must be returned in the original packaging (inner packaging and outer carton packaging), unopened and unused. You will be responsible for the cost of returning your goods to us. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received. Goods received after the given date will be subject to a 70% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Carriage will become payable on 'free delivery orders', at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.

Goods returned to Blue Jigsaw which are not resolved within a 12 month period will be discarded.

Refunds
We will issue a full refund (excluding original delivery charges) for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 14 working days from processing your return and will exclude shipping costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact sales@bluejigsaw.com so that we can update your payment type and ensure that your refund gets processed correctly.

If a promotional discount was applied to your original order, the amount charged and eventually refunded will be adjusted to allow for the revised order value and appropriate discount level.

In addition to our website returns policy, under the distance selling regulations, EU consumers have 14 working days to cancel their purchase. If you have not yet received your order, please contact sales@portobellolinens.co.uk as soon as possible to arrange cancellation before the order is despatched.

All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. If your order has been already been processed and despatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

If you have any further questions about returns then please contact us on 01707 874759 or via email sales@bluejigsaw.com

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