Terms & Conditions

The conditions of sale shown below apply to orders placed through the www.bluejigsaw.co.uk website. This website is owned and operated by Blue Jigsaw Ltd. The sales office is open between 9.30am - 3.30pm Monday to Friday, excluding bank holidays. During our opening times, if we do not answer your telphone call please leave a message and we will return your call, alternatively please contact us by email.

Prices
All prices displayed on this web site are inclusive of VAT at the standard rate.

Ordering
All orders must be placed through our web site. Our website will accpet orders for delivery to most UK locations.
We do not accept orders by telephone or in person. Our showroom is no longer open to the public.

If you are unable to pay online we can still accept an order from you; to do this, firstly, create an online account on our website, this involves entering your email address and address details. Once you have created an online account, email the sales office at sales@bluejigsaw.com and tell us the email address used on your account registration and request a 'pro-forma' account, we will then set your account up as 'pro-forma'. Once your account is set up as pro-prorma you can place an order through the web site and you will bypass the online payment system. We will email you our bank details, or you can choose to send us a cheque. Your order will be processed once we have received cleared funds from you.

We do not currently accept orders for delivery to Channel Islands, Isles of Scilly, Isle of Man, BFPO.

Discount Vouchers
Customers who fail to correctly use a discount voucher at the time of order cannot retrospectively claim the discount at a later time. The shopping basket will indicate any items which are not available for voucher discount.

Carriage charges - UK Customers
Charges are based on weight, size and delivery address of your order, charges are shown at the checkout stage.

Customers requiring delivery to Scottish Highlands, Scottish Islands, Isle of Wight, and Northern Ireland should choose the correct shipping option at the checkout stage.

Scottish Highlands and Islands, for shipping purposes by courier are:
AB10-56. DD8 to DD11, FK7 to FK16, FK20-21, All HS codes, All IV codes. KA27-28, all KW codes, KY99, PA20-80, PH3 to PH13, PH15-50, All ZE codes.
Deliveries up to 4kg are sent by Royal Mail. Deliveries over 4kg are sent by courier and incur much higher shipping charges. Customers that fall into the Highlands & Islands charging area may find it more economical to split their order into two seperate Royal Mail orders to avoid paying higher courier delivery charges.

Delivery Options and despatch of goods
Standard Shipping
Goods are normally despatched within 2-3 working days from receipt of order, using a 2-4 working day delivery service. Orders are despatched by Royal Mail Tracked 48 or courier service. After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed attempts please consider using the 'Safe Place' option at the checkout.

Express Shipping
The aim of Express Shipping is a 1-2 working day delivery service and is only available to mainland UK destinations. Our contractual obligation on orders received before 12.00 noon during normal working days will be to despatch goods on the same day subject to any specific product restrictions, orders received after 12.00 noon will be despatched on the following working day. Express Shipping orders are subject to goods being available, if we cannot despatch goods in the above mentioned timescales we will contact you, using the contact details you have provided on your order, to advise you of the delay. Saturday, Sunday and Bank Holidays are not classed as normal working days for the purposes of delivery timescales quoted. Our contractual obligation is not to guarantee delivery within the 1-2 working day timeframe, as described above, due to delivery issues outside the control of Blue Jigsaw Ltd. If there will be nobody available to sign for the goods please consider using the 'Safe Place' option at the checkout. alternatively contact us before 12.00 noon to make specific delivery arrangements with us to ensure delivery does not fail. After two failed daily delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you.

Express Shipping - Post Code Service Restrictions
Express Shipping 1-2 working day delivery time scales to certain mainland UK postcodes may be extended by a further 2-3 days due to the remote or isolated delivery location. In addition your order confirmation email, you will receive and additional email from us advising you if your delivery location is subject to extended delivery timescales. Your order will still be despatched promptly, in line with our Express Shipping service however the delivery timescale will be extended.

Deliveries to Northern Ireland
All orders to Northern Ireland are accepted and processed subject to this specific and explicit clause - We are able to send most, but not all of our products to Northern Ireland. We are able to send most of our textile and paper based products to Northern Ireland. All orders shipped to Northern Ireland by Blue Jigsaw Ltd are processed and despatched on the basis of Incoterms DAP terms as a bespoke order, this means 'Delivered At Place' and orders are non returnable unless faulty. Any duties, taxes or other costs payable within Northern Ireland are the sole resoponsibilty of the customer. If a Northern Ireland based customer rejects a delivery and the consignment is returned to us at Blue Jigsaw Ltd the customer will bear the responsibilty of all shipping and administration charges before a refund is made, this includes the original shipping charges and the return shippings costs along with any handling charges incurred by our delivery agents.

Sizes
All sizes quoted on this website are subject to a plus or minus 3% tolerance. If your size requirement is very specific please discuss your sizes with us first before placing an order.

Colours
Colours displayed on our website are indicative only and may not accurately reflect the actual colour of the item. Where possible we offer a low cost sample service, please use this service service if colour match is important to you before placing an order. Some of the products displayed on this website have special conditions of sale relating to product returns, please ensure you read and understand the returns the policy of the product before purchasing goods. If you need further information relating to product colour please contact the sales office. Please note - minor shade variations can occur between dye matches of fabric during manufacturing which means there could be shade variations between a sample cutting and the current production fabric.

Order confirmation
When you receive order confirmation from us this is to indicate that we have received your order, it does not indicate that a contract exists between us. A contract to supply goods is formed once we have despatched goods to you. Once a 'cut piece' product order, which includes Duni paper products that are cut in-house has been processed and cut to size, the order cannot be cancelled. Duni products cut in-house are folded or crease-free products which have a returns policy of 40% as indicated on the product page.

Payment
Terms of business are 'Pro Forma' unless otherwise agreed. Payment can be made by cheque, credit /debit card or bank payment

Returns
We operate different returns policies on this website for different products. Each product listing will clearly show the returns policy relating to the product. If you are in any doubt about the conditions of sale of any product please contact the sales office before making a purchase. We currently operate 3 returns policies on this web site:

Standard Returns - We will provide a full credit or replacement for unused and unmarked goods that are not to specification excluding the original carriage charge. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Special Order - This returns policy applies to products that we have to order in specifically from the manufacturer for your order. Once you have placed your order it may not be cancelled, and no return of goods or order cancellation will be accepted.

Duni Folded Tablecovers - This returns policy applies to a range of folded Duni circular, rectangle and square tablecovers. If the size is not a standard product supplied by Duni and we do in-house conversion, there is a 40% re-stocking charge. The products to which this policy is applicable is advised in the 'Returns' section of the product page. Goods must be returned in the original packaging (inner packaging and outer carton packaging), unopened and unused. You will be responsible for the cost of returning your goods to us. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order you must provide written notification to us within the above mentioned timescale by e-mail - we will then provide you with a returns number and a date by which the goods must be received. Goods received after the given date will be subject to a 70% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us are your responsibility.

Catering Disposables - For health & safety reasons, no returns will be accepted for any catering disposables which have been opened by the customer.

Cut Piece Order - This returns policy applies to orders where we have to convert standard roll stock items to produce your made to order goods. Once the conversion process of the stock has started the order cannot be cancelled and we will not make a refund. We will make a refund on a product if there is a manufacturing defect.

Wholesale Vinyl PVC and Oilcloth Rolls - 20m oilcloth rolls may be supplied from the factory with a fabric join within the roll. This is not a fault with the fabric and is accepted practice, and therefore non returnable or refundable. Minor print defects within the roll are also non returnable or refundable. Pressure marks are inherrent on all PVC roll stock at the start and end of the roll and is not cause for a product return.

Carriage will become payable on 'free delivery orders', at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.

Goods returned to Blue Jigsaw which are not resolved within a 12 month period will be discarded.

Printed Goods
In the event of printed goods, such as napkins and table covers being cancelled during the order cycyle, charges will become payable on pre production work such as, but not limited to, digital proofs. Digital poofs will be charged at a minimum of £25.00 exc VAT for each revision, additional pre production work is charged at £50.00 per hour exc VAT.

Shortages/damages/non delivery of goods
Complaints regarding shortages in consignments and damage to goods must be notified by e-mail within 3 calendar days from receipt of goods, otherwise we cannot accept responsibility. Non delivery of goods must be notified in writing to us, by the customer, within 7 calendar days of the invoice date or the date of despatch from us.

Product Suitability
If you are in doubt as to the suitabilty of a product, particularly wipecelan table covers and table protectors, you should request a free product sample to asses the suitablity for its use on your table. Suitability care should be exercised particularly on recently purchased, waxed, lacquered or french polished tables; it is the customers responsbility to asses suitabilty of a product for their specific table top.

Retention of title
Beneficial title of re-saleable goods remains with the seller until fully paid for.

Helpful hints with table linen and bed linen
Shrinkage - all 100% cotton goods will shrink approximately 6% on the width (weft) and 8% on the length (warp) on laundering.

Overhang
When measuring for tablecloths remember to allow for the drop/overhang. This can be calculated by adding 24" (60cm) to both the length and width of the table top for cotton, polyester and polycotton products. We recommend a smaller drop when using wipeclean products - add 16" (40cm) to both the length and width of the table top.

Laundering
We recommend the use of a detergent free of OBAs (Optical Brightening Agents) when laundering coloured tablecloths. Dark textile colours should always be washed separately. Newly manufactured, dye woven textiles will release dye during the initial wash cycles and could cause cross dye contamination into other items during laundry